Medical Assistant - Pain Management Medical Assistant
Moody, AL
Full Time
RESOLVE PAIN
Entry Level
Position Summary
The Pain Management Medical Assistant (MA) is responsible for supporting providers in the delivery of high-quality patient care in a fast-paced pain management clinic. This role includes patient rooming, clinical documentation, assisting with procedures, medication coordination (including controlled substances), and ensuring compliance with regulatory and clinic-specific protocols.Key Responsibilities
Patient Care & Rooming- Prepare patients for examination by obtaining vital signs, pain scores, and medical history updates
- Accurately document chief complaints, history of present illness (HPI), and medication lists in the EMR
- Ensure all required screenings (MIPS, pain assessments, etc.) are completed
- Assist providers during patient exams
- Clinical Support
- Set up and assist with in-office procedures (e.g., trigger point injections)
- Maintain clean, stocked, and organized exam rooms
- Perform point-of-care testing as directed (e.g., urine drug screens) as needed
- Follow proper infection control and safety protocols
- Review and update medication lists, including controlled substances
- Assist with prescription workflows per provider direction
- Support compliance protocols such as urine drug screening (UDS) and pill counts
- Document accurately to meet state and federal regulations
- Complete accurate and timely charting during patient visits
- Ensure all documentation supports billing and compliance requirements
- Upload and manage patient records, labs, and external documents
- Flag abnormal findings and communicate with providers appropriately
- Assist with referrals, imaging orders, and prior authorizations as needed
- Communicate with patients regarding follow-ups, procedures, and instructions
- Coordinate with lab, front desk, and billing teams to ensure smooth workflow
- Answer clinical phone calls and patient portal messages
- Schedule follow-up appointments as needed
- Maintain patient confidentiality in accordance with HIPAA
Qualifications
Education & Certification- High School Diploma or equivalent required
- Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or equivalent preferred
- Minimum 1 year of medical assistant experience preferred
- Pain management, orthopedics, or primary care experience strongly preferred
- Experience with EMR systems (e.g., eClinicalWorks)
Skills & Competencies
- Strong understanding of medical terminology and clinical workflows
- Knowledge of pain management treatments and procedures preferred
- Ability to handle sensitive situations with professionalism
- Excellent communication and patient service skills
- Strong attention to detail and documentation accuracy
- Ability to multitask in a fast-paced environment
Work Environment
- Fast-paced outpatient clinical setting
- Frequent standing, walking, and patient interaction
- Exposure to clinical procedures and bodily fluids
Physical Requirements
- Ability to stand for extended periods
- Ability to lift up to 25 pounds
- Manual dexterity for clinical tasks
Additional Expectations
- Adhere to all clinic policies, compliance standards, and safety regulations
- Maintain professionalism and teamwork at all times
- Participate in ongoing training and performance improvement initiatives
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