Office Assistant
Position Summary
The Office Assistant supports daily administrative and front office operations to ensure efficient workflow, excellent patient/customer service, and accurate documentation. This role serves as a key support function for scheduling, communication, and general office coordination, contributing to a positive and professional experience for all patients, visitors, and staff.
Key Responsibilities
Administrative Support
Perform general clerical duties including filing, scanning, faxing, and data entry
Maintain organized and accurate records in office systems and EMR (if applicable)
Assist with preparing documents, reports, and correspondence
Monitor and manage office supplies
Front Office Support
Greet patients and visitors in a professional, friendly manner
Answer incoming calls, direct calls appropriately, and take accurate messages
Assist with patient check-in/check-out processes as needed
Verify and update patient demographic and insurance information
Scheduling & Coordination
Support appointment scheduling, rescheduling, and confirmations
Assist with managing provider schedules and availability
Coordinate communication between departments to ensure smooth patient flow
Communication & Customer Service
Provide excellent customer service in all interactions
Address basic patient or visitor inquiries and escalate issues when needed
Maintain confidentiality in accordance with HIPAA and company policies
Operational Support
Ensure the front office area remains clean, organized, and presentable
Assist team members with workflow needs during high-volume periods
Follow standardized workflows and support process improvement initiatives
Qualifications
Education & Experience
High school diploma or equivalent required
3+ year of administrative or front office experience preferred (healthcare preferred)
Skills & Competencies
Strong communication and interpersonal skills
Excellent organizational and multitasking abilities
Basic computer proficiency (Microsoft Office, EMR systems preferred)
Attention to detail and accuracy
Ability to work in a fast-paced environment
Performance Expectations
Timely and accurate data entry/documentation
Call handling and message accuracy
Scheduling accuracy and minimal errors
Patient/customer satisfaction scores
Adherence to workflows and attendance standards
Working Conditions
Office/clinic environment
Prolonged periods of sitting, standing, and computer use
Interaction with patients, staff, and visitors throughout the day
Location: Augusta, GA
Department: Patient Experience & Scheduling
Reports To: Director, Patient Experience & Scheduling
FLSA Status: Non-Exempt