Resolve Pain Solutions

Medical Assistant – ASC Ambulatory Surgery Center

Mays & Schnapp Neurospine and Pain
Pain Management Clinic & Surgery Procedure Center

Position Summary
Mays & Schnapp Neurospine and Pain is seeking a compassionate, organized, and detail-oriented Medical Assistant to support patient communication, procedure readiness, and care coordination within our Ambulatory Surgery Center (ASC). This role manages telephone encounters and voicemails in eClinicalWorks (eCW), assists with pre-procedure preparation and post-procedure follow-up, and supports timely completion of assigned patient care tasks.
The Medical Assistant performs protocol-based information gathering and communication under the direction of the ASC nursing team and providers. Clinical assessment, independent triage decisions, medication changes, and procedure clearance are referred to the RN or provider.
Essential Duties and Responsibilities
Triage Support and Patient Communication
Monitor assigned ASC voicemails, telephone encounters, and messages in eCW; document patient concerns accurately and route them to the appropriate RN or provider.
Gather patient-reported symptoms, procedure details, medication questions, and other relevant information using approved workflows.
Immediately escalate urgent symptoms, possible procedure complications, or other safety concerns to the RN or provider and follow the ASC emergency communication protocol.
Relay approved instructions and provider responses; refer questions requiring clinical judgment to the RN or provider.
Track open encounters and follow-up tasks through completion, including documentation of contact attempts and escalation of unresolved items.
Preprocedure Coordination
Contact patients before scheduled procedures to confirm arrival details, transportation and responsible-adult arrangements when required, and receipt of approved preparation instructions.
Use approved checklists to collect and document medications, allergies, recent illnesses, and changes in health status for RN or provider review.
Reinforce documented instructions regarding fasting, medications, and preparation; refer questions or discrepancies to the RN or provider without independently directing medication holds or restarts.
Prepare charts and obtain required orders, outside records, imaging, laboratory results, and clearance documentation for clinical review.
Flag missing information or preparation concerns promptly and coordinate with nursing, scheduling, and authorization teams to resolve barriers before the procedure.
Postprocedure Follow Up
Assist with follow-up calls using approved scripts and document patient-reported recovery status and concerns.
Promptly route new or worsening symptoms, medication concerns, or questions about recovery to the RN or provider.
Reinforce written discharge instructions as directed and assist with follow-up appointment coordination.
Clinical and Administrative Support
Support ASC patient intake, chart updates, and patient flow as assigned, including obtaining and documenting vital signs when trained and authorized.
Assist with scheduling changes and communicate readiness concerns or cancellations to the appropriate team members.
Maintain accurate records of assigned calls, readiness checks, and outstanding tasks; provide updates to ASC leadership.
Maintain supplies and work areas and assist with other clinical support tasks within documented training, competency, and assigned responsibilities.
Follow HIPAA, infection prevention, patient identification, safety, and organizational policies.
Team Collaboration and Professionalism
Provide respectful, compassionate service to patients, families, providers, and coworkers.
Collaborate with the ASC nursing team, providers, clinic staff, scheduling, and authorization teams to support continuity of care.
Demonstrate reliability, adaptability, discretion, and clear communication in a fast-paced procedural environment.
Perform additional duties as assigned within the Medical Assistant role, demonstrated competencies, and applicable organizational requirements.
Qualifications
Education
Graduate of an accredited Medical Assistant program required.
Current Medical Assistant certification preferred but not required.
Experience
Minimum of one year of clinical experience preferred.
Experience in an ASC, pain management, surgical specialty, or other procedural setting preferred.
Experience with telephone encounters, patient preparation, and care coordination preferred.
Experience using eClinicalWorks (eCW) strongly preferred.
Skills and Abilities
Strong verbal and written communication skills, organization, and attention to detail.
Ability to manage multiple message queues, follow protocols, and escalate concerns promptly.
Ability to recognize when a concern requires RN or provider review and work within assigned responsibilities.
Proficiency with EMR systems, telephone workflows, and basic computer applications.
Ability to maintain professionalism, patient confidentiality, and composure under pressure.
Physical Requirements
Ability to sit, stand, walk, bend, and perform repetitive telephone and computer tasks throughout the workday, with or without reasonable accommodation.
Ability to assist with routine clinical tasks and move supplies or equipment as required, with appropriate assistance and reasonable accommodation.
Professional Growth Opportunity
Mays & Schnapp supports Medical Assistant development through ASC workflow training, cross-functional learning, and expanded responsibilities based on demonstrated competency and organizational needs.